Offer: Process Associate - Customer Service:Job description:
Job Description We are GenpactFrom New York to New Delhi and more than 30 countries in between, our 90,000+ curious and courageous employees drive digital-led innovation and digitally-enabled intelligent operations for our hundreds of Global Fortune 500 clients. Our start-up spirit, coupled with our award-winning decades of solutions and end-to-end process and domain skills, let us connect every dot, reimagine every process, and go deep to reinvent the world s biggest brands ways of working. Because of our tremendous success-driven growth, we re rapidly expanding our team of transformational change agents people who think with design, dream in digital, solve problems with data and analytics, obsess over operations, focus on the details, and lead change with their curious, incisive, and courageous nature. If you re a rule-breaker and risk-taker who sees the world differently and are bold enough to reinvent it, we could be a perfect match. Transformation happens here. Come, be a part of our exciting journeyAre you the one We are seeking for In this function, you will be working as Process Associate, Customer Service You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities » Respond to customer queries and customers concern » Provide support for data collection to enable Recovery of the account for end user. » Maintain a deep knowledge of client process and policies » Reproduce customer issues and escalate product bugs » Provide excellent customer service to our customers » You should be responsible to exhibit capacity for critical thinking and analysis. » Responsible to showcase proven work ethic, with the capability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in youMinimum qualifications » Graduate (Any Discipline) » Freshers are eligible Preferred qualifications » Previous practice in a customer service function chat/email/voice » Effective probing skills and analyzing / knowledge skills » Analytical skills with customer centric approach » Excellent proficiency with written English and with neutral English accent » You should be able to work on a flexible schedule (including weekend shift)Genpact is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental discapability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. , Other details » Department: Operations Management / Process Analysis Operations Management / Process Analysis » Business Sector: Information technology - Software Information technology - Software » Special Skills: customer relations, customer relations, insurance, insurance, quality, quality, sales, sales, sap, sap, fortune 500, fortune 500, lead change, lead change, customer focus, customer focus, data collection, data collection, customer service, customer service, customer centric, customer centric, critical thinking, critical thinking, flexible schedule, flexible schedule, it, it, go, go, dot, dot, visit, visit, color, color, design, design, english english Recruiter details »Employer's name Genpact »Company Description: GENPACT India Private Limited View similar jobs All Jobs by this recruiter
Skills:
|
||||||||||||||||||||||||||||
|