Job Offer: Hiring for International Voice Process (Technical & Non Technical Support ):Job description:
Job Description INFOSYS BPM Ltd.Hiring for International Voice Process (Technical & Non Technical Support ) - Bangalore Job Location : Bangalore Qualification : Any Graduate with no backlogs Shifts : Flexible for 24/7 shifts practice : 1-3 Years Listing description Technical Support- » Ensure proper delivery, upgrades/upsells and adoption of products and services. » Identify opportunities for upselling and cross selling Client cloud collaboration products and services. » Discover use cases, uncover customer needs and drive increased adoption. » Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer practice. » Establish a common knowledge with the customer for the ROI they are receiving from Client Solutions via the product chain. » Leverage the acquired knowledge of the customer to ensure Client enables the customer to achieve their Business results through onboarding, adoption, expansion and renewal. » Participate in campaigns, projects, and initiatives to insure prosperous implementation. » Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle. » Contributes information to market strategy by monitoring competitive products and reactions from accounts. » Assist business in working with customers by introducing new products and services available against the current portfolio. » Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner. » Facilitate sales process by scheduling appointments, making initial presentation, knowledge account requirements & provide demo. » Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. » Research and resolve customer inquiries for the various products and services Webex offers. » Must meet or exceed individual performance goals and metrics focused on providing superior customer support. Non Technical- » Good verbal and written communication » Good analytical and reasoning capability » Willing to Work in 24/7 shifts » Exceptional customer service expertise If interested, kindly share your updated resume along with below details toHemlata@infosys.com Full Name: Total practice: significant practice: Comfortable for 24*7 shift: Current CTC: Expected CTC: Notice Period: Current Job location: Re-location to Bangalore (if-any): Thanks & Regards, B Sneha Talent Acquisition | INFY HR Other details » Department: Customer Service (International), Customer Service (International) Technical Support / Helpdesk Technical Support / Helpdesk » Business Sector: BPO / Call Center BPO / Call Center » expertise: voice, voice, tech, tech, support, support, outbound, outbound, inbound, inbound, center, center, customer, customer, process, process, international, international, service, service, technical, technical, bpo bpo » Other expertise: call, call, calls, calls, contact contact Recruiter details »Employer's name Infosys BPM Limited »Company Description: About Us Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. Information technology is headquartered in Bengaluru, India. »Email address: bottu.sneha@infosys.com »Telephone: 00000000000 View similar jobs All Jobs by this recruiter
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