MENU
   
Welcome!! Register or Login

    Job details


Job Offer: Hiring for International Voice Process (Technical & Non Technical Support ):

Job description:

Job Description

INFOSYS BPM Ltd.Hiring for International Voice Process (Technical & Non Technical Support ) - Bangalore
 
 
Job Location : Bangalore
Qualification : Any Graduate with no backlogs
Shifts : Flexible for 24/7 shifts
practice : 1-3 Years
 

Listing description

Technical Support-
 
» Ensure proper delivery, upgrades/upsells and adoption of products and services.
» Identify opportunities for upselling and cross selling Client cloud collaboration products and services.
» Discover use cases, uncover customer needs and drive increased adoption.
» Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer practice.
» Establish a common knowledge with the customer for the ROI they are receiving from Client Solutions via the product chain.
» Leverage the acquired knowledge of the customer to ensure Client enables the customer to achieve their Business results through onboarding, adoption, expansion and renewal.
» Participate in campaigns, projects, and initiatives to insure prosperous implementation.
» Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
» Contributes information to market strategy by monitoring competitive products and reactions from accounts.
» Assist business in working with customers by introducing new products and services available against the current portfolio.
» Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
» Facilitate sales process by scheduling appointments, making initial presentation, knowledge account requirements & provide demo.
» Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
» Research and resolve customer inquiries for the various products and services Webex offers.
» Must meet or exceed individual performance goals and metrics focused on providing superior customer support.
 
 
Non Technical-
 
» Good verbal and written communication
» Good analytical and reasoning capability
» Willing to Work in 24/7 shifts
» Exceptional customer service expertise
 
 
If interested, kindly share your updated resume along with below details toHemlata@infosys.com
 
 
Full Name:
Total practice:
significant practice:
Comfortable for 24*7 shift:
Current CTC:
Expected CTC:
Notice Period:
Current Job location:
Re-location to Bangalore (if-any):
 
Thanks & Regards,
B Sneha
Talent Acquisition | INFY HR

Other details
» Department: Customer Service (International),  Customer Service (International) Technical Support / Helpdesk Technical Support / Helpdesk
» Business Sector: BPO / Call Center BPO / Call Center
» expertise: voice,  voice, tech,  tech, support,  support, outbound,  outbound, inbound,  inbound, center,  center, customer,  customer, process,  process, international,  international, service,  service, technical,  technical, bpo bpo
» Other expertise: call,  call,  calls,  calls,  contact contact
 
Recruiter details
»Employer's name Infosys BPM Limited
»Company Description:

About Us

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. Information technology is headquartered in Bengaluru, India. 
»Email address: bottu.sneha@infosys.com
»Telephone: 00000000000
View similar jobs All Jobs by this recruiter

Skills:

Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bangalore, Karnataka
Company Type Employer
Post Date: 01/14/2022 / Viewed 166 times
Contact Information
Company:
Contact Email: toHemlata@infosys.com


Apply Online

Job Category:
Job Location:   
Enter Keywords (e.g. Consultant, IT):