Job Opportunity: Customer Support - Fresher's (International Voice Process):Job description:
Job Description Mega Walk-In Drive for International Voice Process- Customer Support on 12-March-2020 at JP Nagar, Bangalore Walk-in Interview Details: Interview Date: 12-March-2020 Interview Timings: 10:30 am to 12:30 pm Referred by: DS-Sneha (6366233488)/ DS- Farzana (6366552567) Interview Venue Details: Infosys BPM Ltd #785, Ground Floor Axis Sai Jyoti 15th Cross 100 Feet Road Sarakki, 1st Phase J P Nagar Landmark - Sindhuri Convention Hall. Bangalore Contact Person: Ramya Customer Support- Job Job location: Bangalore Qualification: Any Graduate with no backlogs Shifts : Flexible for 24/7 shifts practice : 0-5 Yrs Listing description Manage large amounts of incoming and outgoing calls Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Should be ok to work in 24X7 environment and night shifts. Should be ready to work in a target oriented portfolio expertise: Proven customer support practice or practice as a client service representative Excellent communications expertise capability to listen and active problem solving expertise Good interpersonal expertise capability to handle pressure capability to multi-task, prioritize, and manage time effectively The candidate should carry below mentioned documents in Original: Carry print out of this email along with your update resume; Carry all your educational and Employment documents; 2 Color Passport Size Photographs. ID Proof - Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory Disclaimer: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Also refer friends, if profile matches the requirement, ask them to walk-in directly to the venue, ask them to mention DS-Sneha on top of their resume!! Thanks & Regards, Sneha B Recruiter| Talent Acquisition-India|Infy HR Email address:bottu.sneha@infosys.com Other details » Department: Customer Service (International) Customer Service (International) » Business Sector: BPO / Call Center BPO / Call Center » expertise: international, international, bpo, bpo, service, service, voice, voice, calling, calling, outbound, outbound, cold, cold, support, support, customer, customer, center, center, inbound inbound » Other expertise: call, call, telecaller, telecaller, calls calls Recruiter details »Employer's name Infosys BPM Limited »Company Description: About Us Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. Information technology is headquartered in Bengaluru, India. »Email address: bottu.sneha@infosys.com »Telephone: 00000000000 View similar jobs All Jobs by this recruiter
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