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Job Opportunity: Soft skill assessor:

Job description:

Job Description

Greetings from HGS!
 
As discussed, please find the attached Job description for Soft Skill Assessor
 
Client- Flipkart
Payroll- HGS(4 months extendable contractual function)
 
Package- upto 35k- 40k CTC/ Hike on last drawn annual package.
 
Age Limit-32 Years.
 
Company Location- Embassy Tech Village, Bellandur, Bangalore.
 
Other benefits:
» Contract duration is 4 Months.
» This can be considered as WFH function
» Employees are eligible for Internetallowance of *1000/- & Mobile allowance of *500/- per month
»
This screening will be done by core AQ team and Human Resources Team and only candidates meeting all the criteria will be selected.
» Proven work practice ( 2 years of telephonic hiring practice)
» Solid capability to conduct different types of interviews (structured, competency-located, stress etc)
» Hands on practice with various selection processes (phone interviewing, Personal interview and various behaviour assessments)
» Familiarity with Candidate Management System.
» Hands-on practice with recruiting software.
» Excellent communication expertise and interpersonal expertise
» Strong decision-making expertise
» Preference - Multi lingual: Hindi & English(Mandatory),Kannada,Tamil,Telugu Malayalam (Notcompulsory)
» capability to frame questions / scenarios to assess behaviours and communication proficiency
» capability to monitor and coach agents on language - sentence construction, grammar, rate of speech, clarity of speech, pronunciation and call control
» capability to give constructive and direct feedback to agents concerning communication and soft expertise capability to identify basic call handling issues and introduce effective means for improvement
» Understands principles of building rapport with the customer by using transition statements, verbal nods, small talk, tone, courtesy and empathy
» Work with internal partners to identify agents with coaching opportunities
» capability to create content if required
» Well versed with MS Office Tools and working expertise of applicable customer contact systems

Other details
» Department: HR,  HR Operations Management / Process Analysis Operations Management / Process Analysis
» Business Sector: BPO / Call Center BPO / Call Center
» expertise: soft expertise training,  soft expertise training, communication expertise,  communication expertise, voice,  voice, accent,  accent, training modules,  training modules, training needs analysis,  training needs analysis, process training,  process training, training delivery,  training delivery, content development content development
 
Recruiter details
»Employer's name Hinduja Global Solutions Limited (HGS)
»Company Description:

Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy.
»Email address: Habib.Khan@teamhgs.com
»Telephone: 8548856416
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Skills:

Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bangalore, Karnataka
Company Type Employer
Post Date: 03/21/2024 / Viewed 76 times
Contact Information
Company:
Contact Email: Habib.Khan@teamhgs.com


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