Job Offer: Operations Manager:Job description:
Job Description Hi There, We are hiring for Operations Manager for US located M.N.C. » Location- Vadodara. » Package- Upto 10 Lacs/annum. Below is the JD for the profile. Listing description- »Job Context & Major Challenges Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership abilities and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction. Principal Accountabilities:- » Accountcapability » Supporting Actions » everyday workflow management to ensure maximum capacity to the project pool » Ensure schedule adherence for self & team » Effective operations management by overcoming everyday hurdles of absenteeism, erratic workflow, adhoc requests, etc. » Be peoples person by conducting regular one on one, empathize with people concerns, escalate timely on issues, target the problem & not the person attitude » Constant communication with the ARCHERs US offices through calls and emails » Any other tasks assigned by manager » Prepare accurate reports & submit timely to the desired recipients » Perform random quality checks on volumes processed by the team members » Conduct everyday meetings with team & provide timely process updates to maintain quality » Anticipating clients needs and preparing reports » Review QC feedbacks and devise ways to improve quality of the team » Doing spot checks to uphold quality standards » Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information Min Special Skills:- » Graduate or Masters with any stream is must. » Being proactive in taking up new challenges & increase scope of self exposure » Strong oral & written English communications skills with problem solving capability » Good networking skills across the organization to get things done » Training skills to conduct process, refresher & basic soft skills training » capability to create a challenging, fast paced team oriented environment » 5-7 years of work practice in managing team at BPO/KPO » capability to de-stress the work environment under pressure » Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet » capability to lgain quickly & teach members on process nuances » expertise of financial services and class action and mass tort is good to have » capability to interact with confidence with US internal & external customers » Candidate with practice into legal process domain will be of advantage » capability to review reports & take actions located on data »Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays. Relationships Internal - Vertical Head - Line Manager - Team Members - Cross Functional Teams. External - Clients - Attorneys Interested candidates may apply by sharing their updated resumes on hr.effectivereserves@gmail.com & Call Mihir Raval- 9033376490. Regards, Effective Reserves. Simplified staffing solutions. Other details » Department: Operations Management / Process Analysis Operations Management / Process Analysis » Business Sector: KPO / Analytics KPO / Analytics » Special Skills: financial services, financial services, computer skills, computer skills, operations management, operations management, legal process, legal process, networking skills, networking skills, problem solving, problem solving, soft skills training, soft skills training, quality standards, quality standards, workflow management workflow management Recruiter details »Employer's name TRUE SOLUTION »Company Description: “True Solution” – The region owned by blend of opportunities of various verticals where we cater the masterpiece as per the wish and demand. Being accorded with multiple international MNC brands the platform is bifurcated into ample of segments where the individual would be blessed with the elevated exposure located on his / her skills. Our clients are the fully service outsourced contact center where an individual can exhume the inner capabilities to forecast the future direction and goal. »Email address: hr.effectivereserves@gmail.com »Telephone: 9033376490 View similar jobs All Jobs by this recruiter
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