Job Opportunity: Deputy Manager, Manager- Transactional Quality:Job description:
Job Description Greetings from Hinduja Global Solutions !! Designation: Deputy Manager/Manager- Transactional Quality practice: 7-12 Years Job location: Hyderabad Listing description We are seeking for a Transactional Quality Manager- US Healthcare. US Healthcare practice is a MUST. 1) Must possess a Graduate degree. Life sciences degree would be an added advantage 2) US Healthcare RCM Provider/Lab/ DME Exp of at least 5-10 years 3) Must have managed a team of about 10+ QAs 4) Demonstrated broad expertise of 7 QC tools 5) Willing to work even in 5:30 PM to 2:30 AM IST shift with negligible work in the house opportunities 6) Employment stcapability in previous organizations 7) Client & CRM interfacing practice 8) Communication finesse as this would be a client facing function. Desirable: Six Sigma Green belt trained / certified expertise: Team handling expertise is a mandate. expertise: expertise of basic necessary computer applications. Attitude : » Have a service mindset towards Internal customers » Have a positive attitude. » Demonstrate continual improvement » Able to handle challenging tasks and meet crucial deadlines » Motivate self & team members and ensure the targets are completed Partner with Customers: Think Strategic & Drive results: » Plan & forecast resources for optimal utilization of manpower. » Assisting manager in crisis management and administrative work and timely escalation of issues. » Assisting training/refresher requirements for processing teams located on the error trends of individual teams. » Coordinating with the client on process related issues and updates. » Effective participation in Con. Calls pertaining to Subject and process improvements. » Identifying and effective implementation of action plans on error reduction. » covering the technical queries raised by the team. » Identify key people and build good leaders and motivating team members. » Interacting with management, and put forth queries/concerns of the team. » Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals. » Conducting regular team meetings, one on one coaching and feedback. » Meeting internal process metrics (GIS, PI, HL, and Appraisal etc.). » Sharing management views with the team. Other details » Department: Customer Service (Domestic), Customer Service (Domestic) Customer Service (International) Customer Service (International) » Business Sector: BPO / Call Center BPO / Call Center » expertise: six sigma, six sigma, operations, operations, qc tools, qc tools, claims processing, claims processing, us healthcare, us healthcare, transactional quality, transactional quality, qc management, qc management, mis, mis, crm, crm, team management, team management, customer service, customer service, qa qa Recruiter details »Employer's name Hinduja Global Solutions Limited »Company Description: The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover . With operations across 37 countries with 70,000 employees worldwide Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines. View similar jobs All Jobs by this recruiter
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