Job Opportunity: Hiring For Leading Banks for Back Office:Job description:
Job Description Job description The function Responsibilities Domain Capabilities Product / Domain Knowledge » Able to execute rule located technical work which are straight forward and repetitive » Has basic knowledge of processes and products » Should possess basic knowledge on the credit card product » Possesses and applies technical skills to his area of work » Keeps up to date with changes to products and processes » Should be aware on the process changes communicated by TL / Unit ManagerProcess Management » Able to quickly adapt to changes with regards to process, projects etc » To positively respond to the pace of change and able to execute given tasks and actions in order to meet business goals. » Deliver required output in TAT and Accuracy Capacity Planning » Possess capability to understand the work plans and organizes their own work effectively » Able to identify sudden changes at a transnational level » Raises issues when they see the task is at risk » Completes work as assigned Operational risk Management » Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed. » Escalates issues to senior management within parameters of function » Describes the fundamentals of operations risk » consciousness on transnational level fraud Behavioral Capabilities Precision Accuracy » Performs tasks accurately and thoroughly; double-checks the accuracy of the process » Handle all transactions as per the laid down policies and procedures. » Able to understand what "quality work" is and should strive to contribute towards it. Client Centrist » Able to create impact directly or indirectly through professional behavior and appearance. » Understands that the action he/ she does has an impact on the customer directly or indirectly. » Understands basic customer service requirements and relates error free processing to customer service » Responds promptly in an efficient and accurate manner as per the required TAT Communication Communication » capability to communicate clearly so as to be understood by the recipients. » capability to understand instructions and written documentation clearly and accurately Problem Resolution » Understands the situation and perform right escalations » Being able to provide data for performing root cause of the problem » capability to speak up when in disagreement and opposition » capability to understand the existence of crisis and conflicts » Able to work in a team with good interpersonal skills. Managerial Capabilities Stakeholder Management » Understands and knows who the stake holders are and meets SLAs. » Able to provide timely and accurate response to queries / request raised by Stakeholders People Management » Able to co operate and work as a team in an open and approachable style. » Be good team player taking team s goals in to consideration. Change Management » Understands the need for change and willingly accepts it » Able to quickly adapts to changes with regards to process, projects, behaviour etc » capability to look beyond self interest to collective interest » To positively respond to the pace of change Data Analytics » Able to analyze the process to understand the dimensions of the job Our Ideal Candidate Freshers and less than 2 years of practice. Below mentioned skills are preferred s » Telecom Operator » Data Entry Operator » Contact Center » Typing Skills » Reading Comprehension » »For any clarifications or to clear about job, feel free to call at:-Hr. RESHAMI DESAI MOB.- 8447441293 Mail id-Brightsolution3456@gmail.com Other details » Department: Finance / Accounts / Tax, Finance / Accounts / Tax Back Office Operations Back Office Operations » Business Sector: Banking / Financial Services Banking / Financial Services » Special Skills: branch banking, branch banking, customer relationship, customer relationship, project management, project management, financial services, financial services, personal coaching, personal coaching, organizational effectiveness, organizational effectiveness, branch administration, branch administration, branch accounting, branch accounting, branch banking operations, branch banking operations, critical thinking, critical thinking, branch sales, branch sales, information technology, information technology, customer relations, customer relations, communication skills, communication skills, customer relationship management, customer relationship management, relationship management, relationship management, branch supervision, branch supervision, branch operation, branch operation, bank operations, bank operations, cross sales, cross sales, operations management, operations management, financial justification, financial justification, net, net, problem solving, problem solving, branch handling, branch handling, branch merchandising branch merchandising Recruiter details »Employer's name Bright Jobs Solutions »Email address: Brightsolution3456@gmail.com »Telephone: 8447441293 View similar jobs All Jobs by this recruiter
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