Offer: Customer Service Executive:Job description:
Job Description JD : Key Responsibilities, Accountcapability Metrics, Decision Rights Key Responsibilities . Process customer requests (orders, provisioning, Post activations, billing) . Provision and management of Consumer and Small Business- NBN Orders . Validates & Verify customers details provided by Sales from various legacy systems . Booking of NBN and Telstra appointments for customers . Remediate the fall out as per the Order remediation guide and Panviva work Instructions . Escalating the dependencies to the significant teams for any assistance . Ensure compliance adherence and timely completion of milestone . Effective communication on order status to Customers/Stakeholders . Effective communication with other business units to obtain the required information to prosperously manage the Customers order . Work collaboratively with teammates to deal with customer issues as quickly and as efficiently as possible. . Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline . Take Ownership of and always keep customer commitments . Seek support and guidance if required . Demonstrates resilience and flexibility to change . Sales Order Quality get things right at First Time up front in order to reduce rework . WeCare Privacy & Protecting our customer take all steps to protect customers privacy . Answer customer enquiries to appropriate area when necessary. . Meet prescribed customer service standards and performance objectives Key Relationships/ Interdependencies Internal What key internal relationships would someone in this function need to build and manage in order to achieve the results of the function . E.g. Peer Group . O2A- Sales retails channels . Complains/Escalations Team External What key relationships would someone in this function need to build and manage in order to achieve the results of the function E.g. Customers Dealers Other details » Department: Customer Service (International) Customer Service (International) » Business Sector: BPO / Call Center BPO / Call Center » expertise: telecommunication, telecommunication, australian, australian, metrics, metrics, process, process, international voice process, international voice process, voice process, voice process, accountcapability accountcapability » Other expertise: nbn, nbn, orders orders Recruiter details »Employer's name Hinduja Global Solutions Limited (HGS) »Company Description: Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. »Email address: Habib.Khan@teamhgs.com »Telephone: 8548856416 View similar jobs All Jobs by this recruiter
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