Job Offer: Hr Generalist:Job description:
Job Description listing title: Workforce Administration Associate (Onboarding, People Movement, Employee & Employment Data Management) LEVEL: 12 Business Unit/Deal: Project Diamond Reporting Structure: Team Leader Job Description The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities Read, understand and analyze client process as per the business rules. Execute the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear knowledge of the existing matrices in the process, how they are measured and improvise the measurement system to make Information technology more effective and transparent. Update process metrics on everyday basis and maintain MIS. Always demonstrate the highest level of customer service. Pay close attention to detail and follow through to resolve any outstanding issues. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. Ensure and maintain the security and confidentiality of client data. Update client applications accurately and quickly in conformity with the appropriate User Guides.Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Must have clear knowledge of the existing performance metrics in the process, how they are measured and improvise the measurement system to make Information technology more effective and transparent Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities. Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration. Have customer facing practice & practice of using telephony to speak with clients PROCESSES Onboarding, People Movement, Benefits Administration Relationships: Reports to: Team Lead Supervises: N/A JOB REQUIREMENTS Education Equivalent Bachelor or Graduate practice 6 months to 2 yrs. business practice with similar background Knowledge of MS Office and Excel expertise would be a plus Knowledge/expertise General Requirements: Good organizational & prioritisation expertise. Analytical and problem solving expertise. Multi-cultural consciousness. Passion for customer service. Team player.Results & detail-oriented Focus on high data accuracy. Quality driven in communications and all system transactions. Strong written and verbal expertise in English Language. Core Competencies Professional Qualities Good oral and written communication expertise capability to identify and effectively use resources Excellent customer service expertise Working Conditions US Hours Shift timings (7am 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm 7am IST) Candidate should be willing to work in Rotational Night shifts. Other details » Department: HR HR » Business Sector: BPO / Call Center BPO / Call Center » expertise: employee data management, employee data management, succession planning, succession planning, human resources, human resources, performance management, performance management, employee grievances, employee grievances, hr operations, hr operations, employee relations, employee relations, client services, client services, leave of absence, leave of absence, business operations business operations » Other expertise: compensation benefits compensation benefits Recruiter details »Employer's name Hinduja Global Solutions Limited (HGS) »Company Description: Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. »Email address: Habib.Khan@teamhgs.com »Telephone: 8548856416 View similar jobs All Jobs by this recruiter
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