adjunct Vice President - Customer Service:Job description:
Job Description adjunct Vice President Customer Service Function : OperationsHyderabad, India With a startup spirit and 80,000+ curious and courageous minds, we have the skills to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the function of AVP, Customer Service We are seeking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business. Responsibilities Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals To ensure the personal development of the team members Drive Process improvement in the process and continuously plan for process performance Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources located on work type and work volume projection and current available head count; and allocate responsibilities Review process performance and report out performance dashboards Ensure adherence to SLA s as agreed for the respective processes Regular liaison with the business contact pointsMinimum qualifications Any Graduate practice in leading large teams of approx 400 + people Prior Customer Management exposure is important A keen knack towards problem solving Excellent Communication skills Preferred Qualification GB Certified practice in handling B2B processes practice in leading an email customer service process Genpact is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental discapability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. , Other details » Department: SBU Head / CEO / Director SBU Head / CEO / Director » Business Sector: Information technology - Software Information technology - Software » Special Skills: customer focus, customer focus, customer service, customer service, customer management, customer management, sla, sla, sales sales » Other Special Skills: personal development b2b personal development b2b Recruiter details »Employer's name Genpact »Company Description: GENPACT India Private Limited View similar jobs All Jobs by this recruiter
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