Job Offer: BMC Remedy - Manager:Job description:
Job Description Dear Candidate, Greetings of the day! We are Opening for BMC Remedy - Manager Job description » Continuous Implementation of Service Desk Incident Problem Management, Service Request Management, Change and Asset management and CMDB tools to better align with ITIL. » Perform assessment of Information technology environment and implemented ITIL/ITSM framework to deliver best practices and industry standards for service delivery began project with ITIL/ITSM Service Strategy, Service Design and Service Transition phases creating and documenting end-to-end process flow. » Implement and manage multiple ITSM modules: Incident, Change, Service Request, Asset, Configuration, expertise, Problem, Release, Capacity, Availcapability, and Service Level Management » Gathering the business requirements and analysis for new implementations » Conduct use case workshops and analysis of feasible future enhancements » Design, development, customization and administration of Remedy-located systems that align with SRM, Incident, Problem, Change and Configuration Management. » Establish support processes including the capability to submit, monitor, and manage help desk cases, change requests, and asset inventory records in Service Desk. » Integrate ITSM with Peoplesoft/ LDAP database for CTM: People updates » Integrate SRM with LDAP, /Remedy SSO services for authenticating with remedy people information. » Participate in discussions with multiple business units to ensure Service Desk CMDB contents and structures are aligned with other corporate processes and best practices. » Create forms, Views, Active Links, Filters, escalations and menus Work Flow Objects . » Developing and enhancing Remedy ITSM existing workflows. » Design and Develop new modules using Remedy ARS » Design the completion of activities such as Infrastructure ITSM Best Practice Incident, Problem, Change Control, Release Management and operations acceptance to ensure success delivery of services » Perform Remedy upgrades for the ARS platform » Responsible for enhancements of existing modules and installation, migration of definitions and data » Customization of Change Management and Service Desk. » Administration of AR Server and Production Support. » Responsible for license issuance and tracking » Responsible for system functionality during operational phase, draft test strategies and test plans to verify accuracy of the functionality, security, fault- tolerance, performance and prosperous system integration. » Integrate and map the external databases to Remedy Applications using View form and Vendor Form - new features of Remedy » Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues. » Coordinate with the QA Team for the sign-off process before deployment and assisted the Project Manager on creating the Lessons learned document » Develop additional integrations as needed » Modify existing workflow or build additional workflow after broad analysis » Configurations of workflow automation through BMC Atrium Orchestration » Work with analysts on business/technical requirements for continuing enhancement requests » Follow standard processes for design, development, testing, deployment and support of BMC Remedy » Participate in production readiness transition (from project to sustaining/support) » Fine tuning of configurations and troubleshooting for BMC Remedy ITSM solutions. » Documentation like Best practices, SOPs, run-books, site configuration document for BMC Remedy ITSM » Assistance, from BMC solutions end, in integration with other BMC & non-BMC tools. expertise / expertise: » BMC Remedy Action Request System v8+ - Development and Integration » Strong expertise working with Remedy Developer Studio, BMC Atrium CMDB, Remedy forms, ARS workflows, active links, filters, filter guides, and escalations. » Implementation expertise of ITSM Suite v8.x+ (Service Desk, Change & Release Management, SLM, Asset Management, SRMS, Software Lifecycle Management), expertise Management, Atrium CMDB 8.x, Atrium Integrator, SAP Business Objects, Remedy Developer Studio » Out-of-the box and third-party integration with BMC Remedy tools using web services and APIs » practice in performance tuning and troubleshooting BMC Remedy AR Server issues » practice with Mid-tier and troubleshoot issues with load balancer » practice on Remedy Upgrade & SOAP UI will be an advantage » Good expertise of SRM 8.x, expertise Management 8.x, Atrium CMDB 8.x, BMC ADDM » Strong ITIL Framework concepts » practice in proposing and implementing architecture of Custom integrations » practice in configuring and working on Remedy Server-group environment » practice working with larger international organizations will be preferred. » Excellent Communication expertise and team work is a must! Required Candidate profile » Bachelor's Engineer Degree in Computer Science or Information technology or equivalent combination of education, training, and/or practice. » Certified BMC Remedy 8.1 Administrator (Must) and/or BMC Atrium CMDB Certification (Preferred).ITIL v3 Foundation (Desired) Regards, HR Team Other details » Department: Application Programming / Maintenance Application Programming / Maintenance » Business Sector: BPO / Call Center BPO / Call Center » expertise: itil framework, itil framework, cmdb, cmdb, action request system, action request system, slm, slm, service request management, service request management, bmc remedy, bmc remedy, remedy developer, remedy developer, change management, change management, itsm, itsm, ars ars Recruiter details »Employer's name Convergys India Services Private limited »Company Description: CONVERGYS India Services Private Limited Convergys delivers consistent, quality customer practices in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an broad portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. View similar jobs All Jobs by this recruiter
Skills:
|
||||||||||||||||||||||||||||
|