Job Offer: International Voice support, Hyderabad:Job description:
Job Description Job Description 3 to 6 years of practice in International Inbound/Outbound voice support Must be able to prosperously Implement new business Should have participated in Business Implementation System Strong communication skills with client management and services Maintaining high level of client satisfaction Must have practice in calling & handling escalations Good decision making skills & analytical skills Detail oriented, high accuracy with numbers Strong MS Office practice & excel capability to organize, prioritize & manage work tasks and follow up in a timely manner Independent thinker who is highly motivated and possesses an intrinsic passion for quality capability to work in a constantly changing environment and consistently achieve quality standards availability to work in different time zones Other details » Department: Customer Service (International) Customer Service (International) » Business Sector: BPO / Call Center BPO / Call Center » Special Skills: outbound call center, outbound call center, international voice process, international voice process, international voice, international voice, inbound process, inbound process, international call center, international call center, outbound calling, outbound calling, inbound, inbound, outbound process, outbound process, outbound, outbound, international bpo international bpo Recruiter details »Employer's name ADP Private Ltd. »Company Description: ADP India, is the fully owned subsidiary of ADP INC., and is engaged in providing Information technology and ITES service to ADP business divisions worldwide. Established in 1999, with offices in Hyderabad and Pune, ADP India provides the opportunity of working on multiple processes, domains and technologies to over 3500 associates. In the space of IT, the India operation provides complete range of software development and technical support services. On the BPO space, the India operation provides Solution center services that involve back office operations covering both voice and non-voice processes. The operations can be classified into two areas: Software Development We work with onsite business unit teams to build and support various products of ADP. Our work spans the entire software value-chain, from strategic Business Process Re-engineering and Enterprise Application Integration to Operational Product support and Maintenance. The products use and deploy technologies that include: » Web technologies » Client Server Technologies » Mainframe Technologies » Communication Technologies » Enterprise Technologies Working closely with ADP business divisions around the world, we use a global services delivery model that combines on-site and remote skills to accelerate the development of mission critical solutions. Solution Center Services: We focus on ownership, administration and management of business processes located on measurable performance metrics, effectively leveraging our in-depth business domain knowledge and strong computing infrastructure. Our services cover diverse domains such as payroll processing, benefits administration, tax & financial services and pre-employment services. ADP India has also received the ISO 27001 certification. The service delivery can be broadly classified as: - Non-voice Processes : Transaction Processing, Analytics, Data Conversion, Implementation Support etc. -Voice Processes: Participant customer calls and client technical support, Tier 1 & 2 services ADP INC: Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of practice, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers all over the world. ADP has been ranked No. 2 on FORTUNE World's Most Admired Companies in the Financial Data Services industry category and has a strong leadership abilities position in every core business segment Information technology operates in. ADP is the only Information technology services company and one of only a handful of U.S industrial companies to be triple A-rated by Standard & Poor’s and Moody’s View similar jobs All Jobs by this recruiter
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