Job Offer: Asst Manager:Job description:
Job Description Dear Candidate, Greetings of the day! We are Opening for Asst Manager Job descriptionActive participation in Incident Management. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like PingTrace Route and initiate troubleshooting session with all platforms to isolate the problem. Ensurecompletionadditionmodificationof Backup is managed & monitored daily. Catering to restoration of data on requests received from Business. Supporting new Transitions on Image & Desktops Readiness. Ensuring all PCI, HIPPA accounts are Information technology security compliant as per PCI, HIPPA etc. guidelines. All security controls are implemented starting from Active Directory group policy deployment on all production desktops. BCP test for Information technology infrastructure, linksfirewalls specific to all accounts. Performing failover tests for Firewall, Network, Servers ADDNSDHCP services, PA & BA switch testing to ensure we are compliant with BCP guidelines and contractual obligations to the customer. Ensuring compliance & security for the site. Maintaining system compliance & audits as per COPC, ISO 27001 etc. standards & ensure 100% contract compliance. L2 support for all network, server & voice infrastructure for CNX and client owned equipments as applicable. SSAE activity. PGP Desktops Validation, OU Users Policy Validation & Computer OU Policy validation. Tickets review of all pending tickets. Site Hardening testing. Validating these controls like printer permissions, AD Users & computers permissions for restriction of c: drive permission, saving rights, software installation rights & software deployment on desktops. Validation & updation of images & documents on Tivoli servers to ensure all images are updated with latest patches, customer software, Service Packs etc. Measure & support bw consumption of accounts and monthly reporting. Validation of Client AssetSoftware with client and ensuring all these assets are a part of inventory. UpdatingDailyMonthlyQuarterlyHalfYearlyYearly Health Checklist. Managing Local DNS DHCPFile serverTivoli server for service delivery location as day - to - day operation to support Business. Achieving and Maintaining high Information technology VOC scores. Action planning for identified reas. Rotational Shifts, willing to work predominantly in night shifts, 247 environment Qualifications and practice Required 6.5+ years practice supporting desktoplaptop hardware and software in a Windows - located PCLAN environment or equivalent Bachelor's DegreePost Graduate (In ITComputerApplicationsElectronics) ITIL V3, MCSE, CCNA or similar certifications required Knowledge of Windows, Network, Voice Knowledge of ITIL V3 Framework Proven problem management, incident management, customerclient management, change management, RCA and ticket analysis practice. Interm diate knowledge of Enterprise Networks, Active Directory set up & Windows servers Demonstrable practice in ticket resolution using Remedy and ITIL located framework, maintaining systems compliance and audits as per ISOIEC 27001:2013, ISO 22301 Business Continuity & PCI Regards, HR Team Other details » Department: Information technology Operations / EDP / MIS Information technology Operations / EDP / MIS » Business Sector: Information technology - Software Information technology - Software » expertise: active directory, active directory, mcse, mcse, windows, windows, lan, lan, ccna, ccna, troubleshooting, troubleshooting, firewall, firewall, dns, dns, dhcp dhcp Recruiter details »Employer's name Convergys India Services Private limited »Company Description: CONVERGYS India Services Private Limited Convergys delivers consistent, quality customer practices in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an broad portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. View similar jobs All Jobs by this recruiter
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