Job Offer: Customer Support Executive:Job description:
Job Description Dear Candidate, Greetings of the day! We are Hiring for, Customer Support Executive » Provide on- line support for customers. » Resolve known customer issues through the use of a knowledge base, direct use of product and tools, product user guides, and other reference materials » Be responsible to deliver a high quality, customer- driven, support service resolving customer enquiries at the first point of contact wherever possible. » Assist customer in resolving any open requests for support, assistance, information on upgrading etc. » Demonstrate ownership and availability to resolve issues in a timely manner. Demonstrates confidence and availability to resolve customer requests or queries. » Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement, for voice. » Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact. » capability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a manager to mediate in the interaction if deemed necessary by you or if requested by the customer. » Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets. » Can interact effectively with the personnel, tools resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.) » Completes all training and development activities in timely manner » knowledge of escalation handling procedures. MAIN JOB REQUIREMENTS » Service hours- 24*7 , Rotational Shifts » Qualification - Graduates/Undergraduates in any stream » practice - Graduate Fresher or under Graduates. Regards, HR Team Other details » Department: Customer Care Executive Customer Care Executive » Business Sector: BPO / Call Center BPO / Call Center » expertise: development, development, customer support, customer support, customer, customer, customer satisfaction, customer satisfaction, domestic, domestic, process, process, troubleshooting, troubleshooting, customer relations, customer relations, technical support, technical support, technical, technical, training, training, customer service, customer service, customer communication, customer communication, support, support, operations, operations, voice voice » Other expertise: services, services, executive executive Recruiter details »Employer's name Teleperformance Global Services Pvt Ltd »Company Description: Teleperformance DIBS formerly known as Intelenet Global Services. View similar jobs All Jobs by this recruiter
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