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Customer Service agent:

Job description:

Job Description

Dear Job Aspirants,
 
 
 
 
We are hiring for the position of Customer Service agent (Service to Sales) position for a reputed Life Insurance Company in your city.
 
 
 
CTC : Between 2.5 Lacs to 3.50 Lacs per annum plus incentives.
 
 
 
Locations :
Guwahati, Gaya, Patna, Raipur, Bhubaneshwar, Cuttak, Gorakhpur, Kanpur, Lucknow, Varanasi, Asansol, Bardhaman, Durgapur, Howrah, Kolkata, Silliguri, Jhansi, Rourkela,
 
 
Introduction : SPARC is an initiative aimed at leveraging service touch points with existing customers to generate new sales. we At Presenthave a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.
 
 
 
This position will be responsible for customer service, retention and sales to existing insurance company customers through relationship building.
 
 
 
There will be only one CSO in one branch.
 
 
The CSO does not have to find customers. They work on leads generated by various sources.
 
100 % leads will are given to the CSO.
 
Total of 60 leads are provided in a month to the CSO, approximately 3 leads per day which the CSO is supposed to close.
 
 
 
 
Other significant points related to SPARC Channel are as follows :
 
 
We are seeking for candidates who have : -
 
Good Communication expertise.
 
Need candidates from Direct sales, Agency, Broking, CASA. Candidate from BANCA can apply only if he is ready to do field sales and has previous direct marketing exp.
 
 
 
practice : Should be from field sales background.
 
practiced: Should have at least 6 months of practice of life insurance sales. Should have practice of field sales. Agents and Advisors of Life insurance are also welcome.
 
We want candidates who can join immediately. (Pref. a week or 15 day's time)
 
Candidates should have his/her own conveyance
 
We want Graduate, interested to work in Field
 
Age: should be less than 35yrs
 
Staying at his current location for 1-2 yr.
 
 
 
 
KEY RESPONSIBILITIES :
 
It is a sales function. Field work has to be done.This is a service to sales job.
 
 
» Customer Service/Retention through relationship management
Establishing and strengthening relationship with allocated customer base
Collection of due premium from customers
Collection of additional document requirement related to reinstatement
Resolve simple and easy service request of customers.
Receive and log complex service request of customers in system.
Provide appropriate advice to customers to continue existing policies.
Generate interest of the customer to buy another product post providing proper service.
 
 
 
 
» Cross sell / Up sell
Work on every lead allocated from HO team
Identify financial goals of customers and provide financial planning assistance.
Pitch products as per need of the customer
Convert leads into new sale.
 
 
Measures of Success
Execution measures
Collection of due premium as per target.
Service resolution percentage/TAT
Meet cross sell/up sell business targets
Customer satisfaction score
 
 
 
Key competencies/expertise required
Building relationships capability to influence customers
Building collaboration
Detail-oriented
Customer centricity.
 
 
 
Desired qualification and practice :
Graduation
Must have a minimum of 6 months practice.
practice in managing customer relationship
expertise of Insurance sales and related processes
 
 
 
If you are interested in the above mentioned job you can share your C.V. with us. You will be called for a face to face interview, if your profile matches our requirement.
 
 
You may even share this position with your friends and colleagues who have the same matching profile. They too can share their C.V.s with us.
 
 
Please share your latest updated C.V. with us on the below mentioned email-id.
 
 
 
Thanking you,
Reliable Allied Services
 
Kasturi 7011185971
 
Kasturi.rasonline@gmail.com
 
 
 
 
 
 
 
 

Other details
» Department: Sales / BD Sales / BD
» Business Sector: Insurance Insurance
» expertise: sales,  sales, life insurance,  life insurance, renewal retention,  renewal retention, field sales,  field sales, renewals,  renewals, customer retention,  customer retention, customer service,  customer service, insurance,  insurance, upselling,  upselling, cross-sell,  cross-sell, upsell,  upsell, direct sales,  direct sales, cross selling cross selling
» Other expertise: service to sales service to sales
 
Recruiter details
»Email address: kasturi.rasonline@gmail.com
»Telephone: 7011185971
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Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Guwahati, Assam
Company Type Employer
Post Date: 03/21/2024 / Viewed 74 times
Contact Information
Company:
Contact Email: Kasturi.rasonline@gmail.com


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