Customer Service agent:Job description:
Job Description Dear Job Aspirants, We are hiring for the position of Customer Service agent (Service to Sales) position for a reputed Life Insurance Company in your city. CTC : Between 2.5 Lacs to 3.50 Lacs per annum plus incentives. Locations : Guwahati, Gaya, Patna, Raipur, Bhubaneshwar, Cuttak, Gorakhpur, Kanpur, Lucknow, Varanasi, Asansol, Bardhaman, Durgapur, Howrah, Kolkata, Silliguri, Jhansi, Rourkela, Introduction : SPARC is an initiative aimed at leveraging service touch points with existing customers to generate new sales. we At Presenthave a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived. This position will be responsible for customer service, retention and sales to existing insurance company customers through relationship building. There will be only one CSO in one branch. The CSO does not have to find customers. They work on leads generated by various sources. 100 % leads will are given to the CSO. Total of 60 leads are provided in a month to the CSO, approximately 3 leads per day which the CSO is supposed to close. Other significant points related to SPARC Channel are as follows : We are seeking for candidates who have : - Good Communication expertise. Need candidates from Direct sales, Agency, Broking, CASA. Candidate from BANCA can apply only if he is ready to do field sales and has previous direct marketing exp. practice : Should be from field sales background. practiced: Should have at least 6 months of practice of life insurance sales. Should have practice of field sales. Agents and Advisors of Life insurance are also welcome. We want candidates who can join immediately. (Pref. a week or 15 day's time) Candidates should have his/her own conveyance We want Graduate, interested to work in Field Age: should be less than 35yrs Staying at his current location for 1-2 yr. KEY RESPONSIBILITIES : It is a sales function. Field work has to be done.This is a service to sales job. » Customer Service/Retention through relationship management Establishing and strengthening relationship with allocated customer base Collection of due premium from customers Collection of additional document requirement related to reinstatement Resolve simple and easy service request of customers. Receive and log complex service request of customers in system. Provide appropriate advice to customers to continue existing policies. Generate interest of the customer to buy another product post providing proper service. » Cross sell / Up sell Work on every lead allocated from HO team Identify financial goals of customers and provide financial planning assistance. Pitch products as per need of the customer Convert leads into new sale. Measures of Success Execution measures Collection of due premium as per target. Service resolution percentage/TAT Meet cross sell/up sell business targets Customer satisfaction score Key competencies/expertise required Building relationships capability to influence customers Building collaboration Detail-oriented Customer centricity. Desired qualification and practice : Graduation Must have a minimum of 6 months practice. practice in managing customer relationship expertise of Insurance sales and related processes If you are interested in the above mentioned job you can share your C.V. with us. You will be called for a face to face interview, if your profile matches our requirement. You may even share this position with your friends and colleagues who have the same matching profile. They too can share their C.V.s with us. Please share your latest updated C.V. with us on the below mentioned email-id. Thanking you, Reliable Allied Services Kasturi 7011185971 Kasturi.rasonline@gmail.com Other details » Department: Sales / BD Sales / BD » Business Sector: Insurance Insurance » expertise: sales, sales, life insurance, life insurance, renewal retention, renewal retention, field sales, field sales, renewals, renewals, customer retention, customer retention, customer service, customer service, insurance, insurance, upselling, upselling, cross-sell, cross-sell, upsell, upsell, direct sales, direct sales, cross selling cross selling » Other expertise: service to sales service to sales Recruiter details »Email address: kasturi.rasonline@gmail.com »Telephone: 7011185971 View similar jobs All Jobs by this recruiter
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