Job Offer: Technical Service Desk:Job description:
Job Description Hi All, We are delighted at the prospect of seeing your resume on job portal and we are equally delighted to send you this email confirming that your profile has been shortlisted for a function with us. Infosys BPM hiring Technical Service Desk | Job location Pune. Service desk: JOB DESCRIPTION Handling service desk tickets as per the defined SOP and TAT also coaching the team as SME. Responsibilities > Handles/manages the tickets as per the defined SLA/accuracy > Ensure timely updates are provided to the user within SLA also plays the function of a SME > Should be able to handle basic reporting of the process deliverables > Should be able to articulate issue and resolution to end user via Phone/Chat also should be able to take escalation calls > Should be able to keep a track the priority of the tickets and needs to handle within the stipulated timeline > Should have fair expertise of SQL/ITIL certification will be an added advantage > Should be able to do a smoot shift handover when he/she closes the shift Technical Competencies: » Strong Communication and multi-tasking. » ITIL certification. » 2-4 years of technology /customer service practice required. » Client-facing level one technology support function for a global user-base. Required expertise » Excellent Communication expertise (Verbal and written). » Hands-on customer service expertise. » Problem solving. » Analytical expertise. » Good practice in MS Office tools Excel, PowerPoint, Word, Outlook etc. practice: 2 years to 6 Years significant practice. Designation: Process Specialist (SME). Job location: PUNE Shift: 24/7. Qualification: Graduate (Any stream) (10+2+3 Years of full time Education). Contact Person: Avijit/ Siddharth Email Id- avijit_ghosh04@infosys.com. If interested, Please send me your updates CV to avijit_ghosh04@infosys.com and please carry a printout of this mail along with your CV. Interview Date: 28-Feb-2020 (Friday). Job Job location: Pune Interview Address: Infosys BPM Ltd. Plot No 24/3, Rajiv Gandhi Infotech Park, Hinjiwadi Phase - II, Village - Man, Taluka - Mulshi, Pune - 411 057. Note: Please mention "DS-Avijit" top of your CV before submit your candidature. Keep ready with the below list of documents: Kindly be in the Venue 10 minutes early to avoid any last min hiccups and carry a photo ID card of yours (Driving license / Voters ID card) and updated CV. Please carry the print out of this email. Thanks & Regards, Recruitment team Infosys-BPM Pune Other details » Department: Technical Support / Helpdesk Technical Support / Helpdesk » Business Sector: BPO / Call Center BPO / Call Center » expertise: customer service, customer service, service desk, service desk, itil, itil, it service desk, Information technology service desk, it helpdesk Information technology helpdesk » Other expertise: technical service desk technical service desk Recruiter details »Employer's name Infosys BPM Limited »Company Description: About Us Infosys is a global leader in consulting, technology and outsourcing solutions. As a proven partner focused on building tomorrow's enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. With US$7.906bn in LTM Q2 FY14 revenues and 160,000+ employees, Infosys provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership abilities and the co-creation of breakthrough solutions, including those in mobility, sustaincapability, big data and cloud computing. In 1981, seven engineers started Infosys Limited with just US$250. From the beginning, the company was founded on the principle of building and implementing great ideas that drive progress for clients and enhance lives through enterprise solutions. For over three decades, we have been a company focused on bringing to life great ideas and enterprise solutions that drive progress for our clients. We recognize the importance of nurturing relationships that reflect our culture of unwavering ethics and mutual respect. It’ll come as no surprise, then, that 98 percent (as of September 30, 2013) of our revenues come from existing clients. Infosys has a growing global presence with more than 160,000+ employees worldwide, across 73 offices and 94 development centers in the United States, India, China, Australia, Japan, Middle East, and Europe. At Infosys, we believe our responsibilities also extend beyond business. That’s why we established the Infosys Foundation to provide assistance to some of the most socially and economically depressed sectors of the communities in which we work. And it's why we behave ethically and honestly in all our interactions – with our clients, our partners and our employees. »Email address: avijit_ghosh04@infosys.com View similar jobs All Jobs by this recruiter
Skills:
|
||||||||||||||||||||||||||||||||
|