Offer: Technical Support Specialist:Job description:
Job Description General Requirements: » Provide answers to clients by identifying problems; guiding client through corrective steps » Deliver services and resolve issues being in compliance with service agreements » Develop deep expertise on our Products » Diagnose software issues and engage with our product & engineering teams to find resolutions of issues. » Show composure, resilience and flexibility as customer needs evolve and Case Volume changes. » Communicate thoughtful, customize solution that help customer resolve issues and increase usage of the system to achieve their business goal. » Contribute, build and manage the KEDB (Known Error Data Base). » Improvise and fine tune the customer support process. » Interact with multiple customers as we are growing at a fast pace. We are seeking for people who: » Has minimum of 5 years of working practice in customer support function for enterprise software. » Are hungry to provide a world class customer support/service. » Has practice leading and upskilling customer support team. » Interfaces between team and Management. » Posses high problem solving, detail oriented and high analytical expertise » Have Hands-on practice on LINUX/UNIX and Windows » Have Hands-on practice on Python/Shell Scripting, pl/sql, Postgres DB/Oracle DB (any data base). » Have practice in infrastructure monitoring, load balancing, performance tuning. » Thrive in a dynamic and collaborative environment and comfortable with ambiguity. » Adapt to changing business needs » Articulates and communicate the right message to customers. Education Qualification: » Graduate in Software Engineering Field. Plus: » Working practice with Saas product is a plus. » Working practice with a Startup is a plus. Other details » Department: General / Other Software, General / Other Software Product Management Product Management » Business Sector: Information technology - Software Information technology - Software » expertise: unix, unix, linux, linux, oracle, oracle, saas, saas, pl/sql, pl/sql, technical support, technical support, postgres, postgres, customer support, customer support, shell scripting, shell scripting, windows, windows, python python Recruiter details »Employer's name Adept Global »Company Description: located in Mumbai, Adept Global offers professional and practiced recruitment services to the emerging market. We are known for our talents, passion, work ethic & commitment towards building in-depth continuing relationships with our clients »Email address: reshma@adeptconsulting.in View similar jobs All Jobs by this recruiter
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