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Offer: Technical Support Specialist:

Job description:

Job Description

General Requirements:
» Provide answers to clients by identifying problems; guiding client through corrective steps
» Deliver services and resolve issues being in compliance with service agreements
» Develop deep expertise on our Products
» Diagnose software issues and engage with our product & engineering teams to find resolutions of issues.
» Show composure, resilience and flexibility as customer needs evolve and Case Volume changes.
» Communicate thoughtful, customize solution that help customer resolve issues and increase usage of the system to achieve their business goal.
» Contribute, build and manage the KEDB (Known Error Data Base).
» Improvise and fine tune the customer support process.
» Interact with multiple customers as we are growing at a fast pace.

We are seeking for people who:
» Has minimum of 5 years of working practice in customer support function for enterprise software.
» Are hungry to provide a world class customer support/service.
» Has practice leading and upskilling customer support team.
» Interfaces between team and Management.
» Posses high problem solving, detail oriented and high analytical expertise
» Have Hands-on practice on LINUX/UNIX and Windows
» Have Hands-on practice on Python/Shell Scripting, pl/sql, Postgres DB/Oracle DB (any data base).
» Have practice in infrastructure monitoring, load balancing, performance tuning.
» Thrive in a dynamic and collaborative environment and comfortable with ambiguity.
» Adapt to changing business needs
» Articulates and communicate the right message to customers.

Education Qualification:
» Graduate in Software Engineering Field.

Plus:
» Working practice with Saas product is a plus.
» Working practice with a Startup is a plus.

Other details
» Department: General / Other Software,  General / Other Software Product Management Product Management
» Business Sector: Information technology - Software Information technology - Software
» expertise: unix,  unix, linux,  linux, oracle,  oracle, saas,  saas, pl/sql,  pl/sql, technical support,  technical support, postgres,  postgres, customer support,  customer support, shell scripting,  shell scripting, windows,  windows, python python
 
Recruiter details
»Employer's name Adept Global
»Company Description:

located in Mumbai, Adept Global offers professional and practiced recruitment services to the emerging market. We are known for our talents, passion, work ethic & commitment towards building in-depth continuing relationships with our clients
»Email address: reshma@adeptconsulting.in
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Skills:

Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bangalore, Karnataka
Company Type Employer
Post Date: 03/19/2024 / Viewed 53 times
Contact Information
Company:
Contact Email: reshma@adeptconsulting.in


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