Job Offer: Urgent Hiring For Technical Support:Job description:
Job Description Dear Candidate, Greetings of the day! We are Opening for Technical Support function Overview Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services. function & Responsibilities : Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. Owns customer issues from beginning to resolution (handles in place). Assists customers by diagnosing problems and providing resolutions for technical and service issues. Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems. Monitors and tracks issues to ensure accurate resolution. Candidate requirement: Should be open to work in 24/7 shifts . Should have excellent communication expertise in English. Should have strong technical expertise Educational Qualification : Undergraduates/ Graduate freshers & practiced both can apply. B-tech graduate and with at least 6 months of international call center practice may apply. Regards, HR Team Other details » Department: Technical Support / Helpdesk Technical Support / Helpdesk » Business Sector: BPO / Call Center BPO / Call Center » expertise: support, support, technical support, technical support, customer care, customer care, voice process, voice process, international call center, international call center, technical, technical, technical sales technical sales » Other expertise: executive, executive, engineer engineer Recruiter details »Employer's name Convergys India Services Private limited »Company Description: CONVERGYS India Services Private Limited Convergys delivers consistent, quality customer practices in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an broad portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. View similar jobs All Jobs by this recruiter
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