Senior Executive/adjunct Manager/Manager - Client Servicing:Job description:
Job Description About the Employer : IndiaMART, Indias largest online marketplace is seeking to hire Position Description: Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity. Position holder will be a team leader, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell with his/her team. He/She shall be responsible to plan, execute and build and leverage relationships with existing clients through proactive, creative and continuing client service to ensure retention of clients. Job Summary: Servicing the existing clients. Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members. Responsible for client retention, per client revenue optimization & renewals with his/her team. Keep a close track on work in process, customer complaints and accounts receivables. Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis. Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. Drive performance incentive structure and sales promotion schemes. Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy. To penetrate all targeted accounts and originate sales opportunities for the companys products and services. To set up and deliver sales presentations, product/service demonstrations on everyday basis with his/her team. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the companys payment terms. Ensure adherence to sales processes and requirements. Knowledge: Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling. Keen knowledge of the business and technical contexts in which key accounts are situated. Business advisor to your customers. expertise: Quick thinking and problem solving expertise Excellent verbal communication expertise Excellent active listening expertise Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. Other details » Department: Sales / BD Sales / BD » Business Sector: Internet / E-Commerce Internet / E-Commerce » expertise: key accounts, key accounts, target achievement, target achievement, generating revenue, generating revenue, sales support, sales support, client servicing, client servicing, sales, sales, sales promotion, sales promotion, branch sales, branch sales, sales presentations, sales presentations, problem solving, problem solving, client retention client retention Recruiter details »Employer's name IndiaMart InterMesh Ltd. »Company Description: Employer Profile: IndiaMART InterMESH LtdAbout the Employer : IndiaMART is India's largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1999, the company's mission is 'to make doing business easy'. IndiaMART offers a platform to 5.98 Crore buyers to search from over 5.01 crore products and get connected with over 47 lakh reliable and competitive suppliers. IndiaMART has been the proud recipient of the Red Herring 100 Asia Award in 2008, as one of the top promising Asian companies driving the future of technology. Led by innovation and backed by practice, the company introduced a pioneering service in 2012 called Buy Leads. The commitment to bring affordable and low-cost solutions to the SMEs laid the foundation for this low-cost solution, which was bestowed with the Manthan Award in 2013 under the 'E-business and Financial Inclusion' Category. IndiaMART has over 2500 employees located across 76 offices in the country. We look forward to having you as a part of the team. »Email address: sanjana.arora@indiamart.com »Telephone: 7290814834 View similar jobs All Jobs by this recruiter
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