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Job Offer: Team Leader -(NonTechnical):

Job description:

Job Description

Dear Candidate,

Greetings of the day!

We are Hiring for Team Leader -(NonTechnical) Job description
Hiring for Hiring For Team Leader - Outbound Sales for Ahemdabad Location.
POSITION SUMMARY
Responsible for management of Sales Advisors for Tele sales for and achieving sales targets, coordinate all CSA activities needs with appropriate internal Department, Manage all the activates of CSA, expectations and provide feedback, provide strategic solution to enhance the Customer Service Advisor and business.
 
Qualifications : Graduate
6 days Working
Sunday Fix off.
Total practice of 2 - 2.5 years
Minimum 1 year as a Team Leader
Location : AhmedabadRoutine Activities
 
To manage a diverse team of Sales Advisors working towards pre-defined targets
Ensure prompt and accurate service and achievement of targets
Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate agents in a monotonous job environment
Develop agent skill sets and manage personal development goals for the agents
Ensure everyday meet of Service Level/abandoned and shrinkage.
Regular checks on Ids of the HRMs
Conduct everyday huddles pre-shift and post shift and maintain a logbook
 Conflict Resolution
 
Has to be product trained and client certified
To be accessible when a CSE has grievance that needs escalation.
Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team
Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
Need-located escalation of decisions and ensure proper follow-up of the same
RCA of escalation case need to be shared within 2-4 hours.
Work jointly with quality team for improvement of quality scores and defect analysis
Effective part of calibration along with quality and Client
 Personality: Strong Communication expertise, Convincing capability, Mature, Self motivated, Accessible, Analytical expertise, Focus on Quality, Target Oriented, Crisis and conflict management, Decision Making, Enthusiastic, High on Integrity, Receptive to feedback, Unbiased

Personal: capability to put forth ideas, Take initiative, Patience, Proactive, capability to handle stress, Capable of leading a team, capability to work with numbers, Good Listener, Cooperative, capability to delegate responsibility, capability to drive results, Provide positive feedback

Specific Job expertise: capability to resolve issues, Comprehensive expertise about the product basket, Align individual goals to Organizational Goals, Skilled in Communication, Comprehension, Composition and Problem solving expertise, Commitment to quality and capability to manage performance and change Interested candidate kindly revert with their updated resume to the below mentioned email id.
 

Regards,
HR Team

Other details
» Department: Operations Management / Process Analysis Operations Management / Process Analysis
» Business Sector: BPO / Call Center BPO / Call Center
» expertise: dsa,  dsa, handling,  handling, tl,  tl, sales,  sales, outbound sales outbound sales
» Other expertise: associate,  associate,  direct,  direct,  team,  team,  leading leading
 
Recruiter details
»Employer's name Teleperformance Global Services Pvt Ltd
»Company Description:

Teleperformance DIBS formerly known as Intelenet Global Services.
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Skills:

Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Ahmedabad, Gujarat
Company Type Employer
Post Date: 02/14/2020 / Viewed 12 times
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