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Offer: Technical Support Specialist:

Job description:

Job Description

Technical Support Specialist
 
Are you a customer service professional with an interest in technology If so, this could be the function for you. We are seeking for a self-motivated individual with excellent technical background. Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.
 
In this function you will
» Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
» Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
» Troubleshooting network problems like network errors, connectivity issues.
» Assembling, installing and troubleshooting computer hardware.
» Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
» Installing and managing Applications on Remote.
» Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
» Managing customer expectations regarding estimated response times
What were looking for
» Minimum of 6months of practice with Technical Support for international customers
» The candidate should have excellent command over English - fluency in spoken English, customer service expertise and high energy levels
» Excellent judgment expertise to be able to properly evaluate situations and immediately provide effective solutions.
» Demonstrated capability to lgain new expertise and quickly absorb and interpret new information, products, and features from the perspective of the customer
» Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
» Excellent communication expertise and high emotional intelligence
» Personal interest in consumer electronics and Information technology related products and services
» Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
» Excellent Problem Solving and Customer Service expertise
» capability to think creatively and should have positive attitude.
» Strong analytical & Interpersonal expertise
 
Benefits
» Best in the industry pay
» Performance located incentives
» Excellent growth opportunities from internal IJPs
» Regular compensates and Recognition Program
» Monthly Employee Engagement Activities
» Free endlessmeals
» Free transportation (both ways) for maximum ease
» Security Escort for women taking Company cab post 9pm
» Housing conveyance allowance
» Medical Insurance
 
We hire smart and inTelligent people who can dive deep so were more interested in the areas that you do know instead of those you havent been exposed to yet.
 
Telligent Support has been pioneers in the gaming industry with over 15+ years of practice in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe Happy Employees Equals Happy Customers. Please visit us at www.telligent.in for further details.

Other details
» Department: Technical Support / Helpdesk,  Technical Support / Helpdesk Networking Networking
» Business Sector: Information technology - Software Information technology - Software
» expertise: tsr,  tsr, troubleshooting,  troubleshooting, networking networking
» Other expertise: wan lan,  wan lan,  technical support,  technical support,  software installation software installation
 
Recruiter details
»Employer's name Quess Corp Limited (IKYA Human Capital Solutions)
»Company Description:
IKYA Human Capital Solutions
»Email address: shruti.p@ikyaglobal.com
»Telephone: 7204053188
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Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bangalore, Karnataka
Company Type Employer
Post Date: 08/14/2019 / Viewed 6 times
Contact Information
Company:
Contact Email: shruti.p@ikyaglobal.com


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