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Offer: Service Desk Agent:

Job description:

Job Description

Overall Requirement

1 - 2 year of practice as a System Administrator / Technical service desk agent
Good knowledge of ITIL framework, Information technology Service management, service-desk support functions, Service-Now tool
Provided L1 support for basic troubleshooting for client issues and creation/routing of tickets to resolving groups

functions and Responsibilities:

L1 & L1.5 support in Information technology Request/Incident management
First point of contact for handling Information technology issues, team member of Global Service Desk
Emails, call monitoring
Monitoring and Logging tickets in Service-Now tool
Basic troubleshooting for Information technology requests like password and account issues, access requests
Tracking and adhering to customer-specific SLAs, contractual commitments and client requirements
Monitor the ticket catalogue for checking current status of logged, in process, resolved and pending tickets on a everyday basis
Documentation for various project metrics and maintaining ticket tracker
Custom reports extraction from Service Now as required by clients

Other details
» Department: Technical Support / Helpdesk Technical Support / Helpdesk
» Business Sector: Information technology - Software Information technology - Software
» expertise: english,  english, itil,  itil, sales,  sales, marketing marketing
» Other expertise: office,  office,  ms,  ms,  service,  service,  customer,  customer,  service desk management service desk management
Recruiter details
»Employer's name Quess Corp Limited (IKYA Human Capital Solutions)
»Company Description:

IKYA Human Capital Solutions
»Email address:
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Pune, Maharashtra
Company Type Employer
Post Date: 04/16/2019 / Viewed 2 times
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