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Job Offer: L1 Customer Support Engineer ( $30K/year) - Remote Work:

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L1 Customer Support Engineer ( $30K/year) - Remote Work

Hyderabad, Andhra Pradesh

Crossover



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Job Description

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical skills and are masters at delivering exceptional customer service.
 
Responsibilities:
 
Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the practice. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.
 
This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical practice and expertise to resolve issues to reach high-quality service.
 

Requirements

Mandatory General Requirements:
 
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Strong oral/written communication skills in English
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+2 years as a front-line agent supporting software products
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capability to execute at a high level  solving at least 15 tickets per day
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capability to lgain multiple products across multiple technologies
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capability to write expertise base articles and step by step guides
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Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
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Basic to Intermediate technical expertise in the following:
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Unix/Linux
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Database MS SQL / MySQL / Oracle / PostgreSQL
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AWS
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Active Directory
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Network and Web Servers
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Sharepoint
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Java / JavaScript / CSS / HTML
 

Company Description

Crossover is redefining the way people work. Brick and mortar offices are history. The future... of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.  

Additional Information

Last updated:
. 07/12/2018
Employment Type:
. Full time
Employment type:
. Permanent
Vacancies:
. 10
Minimum practice:
. Two years
suitable education
. B.A
Job Category:
. Jobs in Information technology - Hardware / Telecom / Support , Jobs in Information technology - Software Programming / Analysis , Jobs in Information technology - Systems / Networking / Security

Skills:

Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Hyderabad Andhra Pradesh
Address: Hyderabad
Company Type Employer
Post Date: 12/07/2018 / Viewed 1 times
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