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Job Offer: Service Desk openings for L1 Support call JITHIN 7204041609:

Job description:

Job Description

Candidates should have good expertise in system Troubleshooting.

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level Information technology support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem

resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities located on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-located software products .
 

Contact Person:-- JITHIN
 

Mail id: jithin.g@ikyaglobal.com
Conatct: 7204041609

Other details
» Department: Technical Support / Helpdesk Technical Support / Helpdesk
» Business Sector: Information technology - Software Information technology - Software
» expertise: sops sops, good good, evaluation evaluation, support support, system system, desktop desktop, pc pc, management management, troubleshooting troubleshooting, mail mail, provisioning provisioning, com com, research research, software software
» Other expertise: account account,  incident incident
 
Recruiter details
»Employer's name Quess Corp Limited (IKYA Human Capital Solutions)
»Company Description:
IKYA Human Capital Solutions
»Email address: jithin.g@ikyaglobal.com
»Telephone: 7204041609
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Skills:

Job Category: Advertising [ View All Advertising Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bangalore, Karnataka
Company Type Employer
Post Date: 10/15/2018 / Viewed 4 times
Contact Information
Company:
Contact Email: jithin.g@ikyaglobal.com


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