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Job Offer: L2 Customer Support Architect ($60K/yr) - Online Hiring Event:

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L2 Customer Support Architect ($60K/yr) - Online Hiring Event

Delhi, Delhi-NCR

Crossover



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Job Description

We're running an Online Hiring Event this Saturday, to hire L2 Customer Support Architects ($60K/yr).
Online Hiring Events are live forums designed to enable you to understand the function and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the function. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
You will provide In-depth technical support.
You will be onboarded to our unconventional Agent University, a self-learning system through which you get to know every single product and after graduation, you will be enrolled into our very own Pair Support Program.
Never heard of it? Sure, Information technology is our very own program in which together with a ‘’navigator’’ newcomers ‘’drive’’ through solving real customer tickets guided by top performer agents. The main goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.
You will have to showcase your advanced analytical, and problem diagnosis expertise because your main duty is to troubleshoot and look for customized resolutions to help customers out.
You must communicate effectively in English in order to translate technical solutions to non-technical customers.
You will have the opportunity to lgain how to use the top cloud-located Zendesk Support ticketing system where you can focus on the customer instead of workflow.
You will be measured by the quality and productivity of your service, so you need to be comfortable with receiving everyday feedback and integrating Information technology into your service.
You will be part of a fast pace environment where information, processes, and procedures can literally change from one day to the other, and you need to keep up the pace.
L2 Customer Support Engineers will have a full caseload at all times, so you will need to manage time and adjust priorities as caseload evolves.

Requirements

» Strong oral/written communication expertise in English is a must, so you can communicate effectively and professionally with customers
» At least 4+ years, as a front-line agent in a high-volume contact center
» Software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical expertise in these languages

Required administration and/or troubleshooting of: 
• Windows or Unix/Linux Server 
• Network and Webservers 
• Database MS SQL / MySQL / Oracle / PostGreSQL 
• Sharepoint 
• Active Directory 
• Java / Java Script / CSS / HTML 
• AWS 
• Docker 
• Python
Bootcamp Program:
When you apply to a function in Crossover, you go through a series of online tests, usually during the online hiring event.
If you pass those tests, you will be offered an opportunity to join our paid training program that lasts 4 full-time weeks.
It is a unique opportunity to lgain about the Crossover culture, tools, processes and expectations. Information technology is an intensive training program for only the best graduates. If you graduate from Bootcamp, you will be offered a choice of several positions with the Crossover teams.
 
Join our community of remote professionals!
We have over 4,000 Crossover team members and are growing our network around the world. 

Company Description

Crossover is redefining the way people work. Brick and mortar offices are history. The... future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.  

Additional Information

Last updated:
. 11/10/2018
Employment Type:
. Full time
Employment type:
. Freelance / Self-employed
Vacancies:
. 10
Minimum practice:
. Between three and five years
suitable education
. Compulsory Education
income range:
. ₹ 43,00,000 - ₹ 43,00,000 / Yearly (Gross Pay)
Job Category:
. Jobs in Information technology - Hardware / Telecom / Support , Jobs in Information technology - Software Programming / Analysis , Jobs in Information technology - Systems / Networking / Security

Skills:

Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Delhi-NCR, Other
Company Type Employer
Post Date: 10/11/2018 / Viewed 6 times
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