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Offer: Tech Support -german:Vanguard HR Consultancy

Job description:

Tech Support -german

Vishakhapatnam, Andhra Pradesh

Vanguard HR Consultancy


Job Description

In particular, practices in the following topics is essential:

Good technical expertise in supported customer specific Hardware and SW environment
expertise of customer service principles and practices.
Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.
Must be proficient in German Language.
Native Speaker quality in required local language/primary language.
English language expertise are additionally implied.
PC literacy, especially usage of Microsoft Office package.
ITIL Foundation recommended.
availability to work in shift models, located on customer requirements.
Industry Knowhow preferred.
The First Level Agent is responsible to provide User Helpdesk Services to inbound customer calls. This includes the usage of remote tools to analyze and resolve tickets. Answer "How do I questions" for dedicated Hard- and Software within the customer environment and perform software distribution to endpoints. Due to his expertise, he is able to deal with the majority of incidents directly.
Observe technical or process problems at all times.
Proactively inform Service Line Manager (e.g. team leader or manager) about potential problems and offer improvement suggestion, if possible.
Frequently use the corporate expertise base to find solutions and provide input for it.
suitable education
Technical background, e.g. education in information electronics, mechanics and/or SW expertise. In individual cases Information technology is possible to assign the function to an employee, if the essential professional expertise is acquired by work practice.

Company Description

Vanguard Human Resource Consultants is a joint effort of a team of professionals with over 2... decade of corporate practice - in marketing , HR and executive search.

We have earned the respect and trust of clients - from startups to multinationals. We have built capabilities to complete challenging, specialized assignments. . .

In depth industry expertise and personal attention enables our clients to place immense trust in us - as the preferred HR consultants.

Our principals maintain a high degree of personal involvement all over the consulting process. Working in close partnership with our clients, we serve as an extension of the client organization.

Our team specializes in Recruitment & Selections, Search, Organizational Behavior, Labor Law, Applied Psychology.

Our Consulting Philosophy. . .

We take into cognizance our client’s business design and strategy while offering customized human resources solutions. In the consulting process, the client is an active participant and decision maker. Our endeavor is to supplement internal capabilities and add value.   

Additional Information

Last updated:
. 19/01/2018
Employment Type:
. Full time
Employment type:
. Permanent
. 1
Minimum practice:
. One year
suitable education
. Compulsory Education
income range:
. ₹ 8,00,000 - ₹ 13,00,000 / Yearly (Gross Pay)
Job Category:
. Jobs in Information technology - Hardware / Telecom / Support


Job Category:  [ View All Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Vishakhapatnam, Andhra Pradesh
Company Type Employer
Post Date: 01/19/2018 / Viewed 7 times
Contact Information
Company: Vanguard HR Consultancy

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