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Job Opportunity: Hiring for Analyst - Incident Management in Bengaluru/Bangalore, for Exp. 2 - 4 yrs:Esteemed client of Orion TrueTech Services India

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Job Description

Listing descriptionMAIN RESPONSIBILITIES AND ACTIVITIES&amp amp nbsp Ensure tickets closure within SLA, Timely acexpertisement, assignment &amp amp amp Queue management of tickets to team. Rigorously following the escalation matrix. Effectively planning and managing activities across multiple communities whilst under time pressure with an aptitude for driving issues through to resolution.&amp amp nbsp Take charge of critical situations and able to direct all parties towards efficient and effective delivery of IM process to a satisfactory outcome. Driving the efficiency and effectiveness of the incident management process. Monitoring the effectiveness of incident management and making recommendations for improvement.&amp amp nbsp Work on Bounce tickets to ascertain appropriate ownership is established with the significant resolver group.&amp amp nbsp Effective interaction with onshore teams to ensure appropriate details are available related to high priority case. Timely submission of daily/weekly/monthly productivity reports. Understand criticality and approach the right team to progress issues.&amp amp nbsp Ensuring ticket visibility and Improvements in End user satisfaction.&amp amp nbsp Maintain a general overview of the incident (keeping the focus on the restoration via a workaround). Provide guidance and coordinate with several teams to deal with complex issues. Contact users for confirmation on resolution for issues reported and feedback of service.

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About Esteemed client of Orion TrueTech Services India

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Job Category: Advertising [ View All Advertising Jobs ]
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Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Bengaluru/Bangalore Other
Address: Bengaluru/Bangalore
Company Type Employer
Post Date: 01/19/2018 / Viewed 3 times
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Company: Esteemed client of Orion TrueTech Services India


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