Job Opportunity: Process Developer - Customer Service:Job description:
Job Description With a startup spirit and 90,000+ curious and courageous minds, we have the skills to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one We are seeking for We are inviting applications for the function of PD, Customer Service In this function, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities » You should respond to customer queries and concerns » You should provide support for data collection to enable Recovery of the account for end user. » Maintain a deep knowledge of client process and policies » Reproduce customer issues and call out product bugs » Provide excellent customer service to our customers » You should be responsible to demonstrate capacity for critical thinking and analysis. » You should be responsible to showcase proven work ethic, with the capability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in youMinimum qualifications » Any graduate degree or equivalent with an excellent academic record » significant work practice » Excellent Interpersonal Skills Preferred qualifications » significant practice in a customer service function chat/email/voice » Effective probing skills and analyzing / knowledge skills » Analytical skills with customer centric approach » Excellent proficiency with written English and with neutral English accent » You should be able to work on a flexible schedule (including weekend shift) » Good attention to detailGenpact is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental discapability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube., Other details » Department: General / Other Software General / Other Software » Business Sector: Information technology - Software Information technology - Software » Special Skills: sap, sap, accounts, accounts, accounting, accounting, customer relations, customer relations, basis, basis, customer focus, customer focus, data collection, data collection, customer centric, customer centric, critical thinking, critical thinking, flexible schedule, flexible schedule, go, go, visit, visit, color, color, english, english, twitter, twitter, context, context, facebook facebook Recruiter details »Employer's name Genpact »Company Description: GENPACT India Private Limited View similar jobs All Jobs by this recruiter
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