Job Opportunity: Manager - Training:Job description:
Job Description With a startup spirit and 90,000+ curious and courageous minds, we have the skills to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one We are seeking for We are inviting applications for the function of Manager, Training In this function, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business Responsibilities » Conducts annual training and development needs assessment » Work with client closely to launch any new training program without any business disruption » Accountable for the team of Quality Auditors and own the entire range of Quality Activities » Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint » Ensure Training Plans/ Learning Paths are adhered for all new hires » Support SOP creations/Update & Exception trackers for all new and reliable processes » Create daily/weekly dashboards on training progress during Knowledge Transfer and share Information technology with internal & external stakeholders » Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion » Lead all the Training/Quality/Policy improvement projects » Be a consultant for business and advice process improvement ideas » Develops and monitors spending against the budget » Obtains and/or develops effective training materials utilizing a variety of media » Trains and coaches managers, managers and others involved in employee development efforts. » Plans, organizes, facilitates and orders supplies for employee development and training events. » Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources. Qualifications we seek in youMinimum qualifications » Any graduate /Post Graduate degree or equivalent with a solid academic record » significant practice in the BPM/ Service Industry, with practice in a Training/Quality, Learning & Development function Preferred qualifications » Effective probing skills and analyzing / knowledge skills » Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift) » Excellent attention to detail.Genpact is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental discapability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube., Other details » Department: Operations Management / Process Analysis Operations Management / Process Analysis » Business Sector: Information technology - Software Information technology - Software » Special Skills: customer focus, customer focus, bulletin boards, bulletin boards, process training, process training, service industry, service industry, customer centric, customer centric, flexible schedule, flexible schedule, knowledge transfer, knowledge transfer, process improvement, process improvement, employee development employee development Recruiter details »Employer's name Genpact »Company Description: GENPACT India Private Limited View similar jobs All Jobs by this recruiter
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