Job Offer: Senior Manager - Customer Service:Job description:
Job Description With a startup spirit and 80,000+ curious and courageous minds, we have the skills to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Are you the one We are seeking for We are inviting applications for the function of Senior Manager, Customer Service We re looking for someone who will proactively resolve people issues and ensure that attrition is well below the defined target Leading operations and spearheading processes for excelling business targets for the Business Unit Responsibilities » Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, » Utilization and Scheduling, productivity per person, Monitoring, Time management, SU, SOW, BCP, Reports, Dashboards, other deliverables as required » Implementing short/long term plans for achievement of process objectives. » Driving Continuous Improvement Initiatives » Develop and implement measurement systems and provide insightful analytics around the metrics. » Deep technical skills and data orientation in Controllership, Management Information System and Service Delivery » Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, Raise issues proactively & build relationship, Understand customer issues proactively, fix to get the Set goals for the team and communicate goals on a regular basis » Coach & mentor people Motivating team with excellent people touch » Productivity and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma. Qualifications we seek in youMinimum qualifications » Graduate (with any discipline) Preferred Qualifications » MBA Preferred » significant practice in Inbound customer service » Banking background in cards and retail banking will be an added advantage » Excellent interpersonal & Management skill » capability to work & communicate with people across organizational unit » Excellent analytical skills with capability to problem solving Genpact is an Equal Opportunity Employer and considers candidates for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental discapability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube., Other details » Department: Operations Management / Process Analysis Operations Management / Process Analysis » Business Sector: Information technology - Software Information technology - Software » Special Skills: finance, finance, sales, sales, mis, mis, accountancy, accountancy, customer focus, customer focus, people management, people management, information system information system Recruiter details »Employer's name Genpact »Company Description: GENPACT India Private Limited View similar jobs All Jobs by this recruiter
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